This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to all syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back.

The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011.

Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:
• A clear and concise explanation of the exam structure;
• Key text for the exams;
• Sample exam questions and sample answers and
• Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.

Endorsements:
I really like the real world examples and feel they add value’
Donna Knapp ITSM Academy

I feel that the authors have done an excellent job making the material easily accessible and readable. Nice job!’
Mart Rovers, President, Interprom

Overall this is fabulous, great use of analogies and very concise’
Kathleen Wilson Microsoft

This book is a useful tool for anyone approaching their ITIL Foundation exam’
Claire Agutter, ITIL Training Zone